Cookie Policy
The cookies and browser storage ServiceHound actually uses, what they do, and how to control them.
Last updated 21 August 2026
What cookies and browser storage are
Cookies are small files a website stores in your browser. Local storage works in a similar way, keeping a small amount of information in the browser on your device. Both let a site remember something between page loads or visits.
What ServiceHound uses
ServiceHound uses a small number of essential cookies and storage keys. They keep you signed in, protect your account, remember your privacy choices, and keep the free public search available without an account.
We also use a small number of preference keys, which remember choices you have made so you do not have to set them again. These are stored in your browser.
Analytics, advertising and tracking
ServiceHound does not currently run advertising cookies, cross site tracking or third party marketing technologies, and we do not sell information to advertisers.
The platform records operational search usage, stages, timings, estimated costs and service health to run the service. This is separate from optional marketing or cross-site analytics. No optional product analytics service is active in the cookie register. If we introduce an optional technology, it will be listed there and held off until you consent.
Your choices
Select Manage cookies at the bottom of this page to review or change your choices at any time. We honour recognised browser level privacy signals such as Global Privacy Control.
You can also block or delete cookies in your browser settings. Blocking essential cookies and storage will stop parts of ServiceHound working, including signing in and staying signed in.
The full register
The table below lists every cookie and storage key currently in use. Approved but inactive services are held in our internal configuration and are not loaded or disclosed here.
Contact
Questions about this document can be sent to hello@alturist.com.au. We aim to reply within a reasonable time, and within 30 days for privacy requests.
| Service | Provider | Purpose | Category | Key | Duration | Processed in |
|---|---|---|---|---|---|---|
| Cookie preferences | ServiceHound | Remembers your privacy choices so we do not ask on every visit. | Essential | wp.consent.v1 | 6 months | Stored in your browser |
| Account session | Supabase | Keeps you signed in and protects your account. | Essential | sb-*-auth-token | Until you sign out | Australia |
| Free search allowance | ServiceHound | A random id that counts how many free Ask ServiceHound searches have been run from this browser, so the public search stays available without an account. | Essential | jf_av | 13 months | Australia |
| Search recovery | ServiceHound | Remembers the active search and its request so returning or refreshing can resume it without starting again. | Essential | jf-active-search, jf-active-search:form | Browser tab session | Stored in your browser |
| Sign up continuity | ServiceHound | Holds an invitation token or a chosen plan for a moment so you land in the right place after signing up or signing in. | Essential | wp.registration_token, wp.pending_plan, jf.invite_token | Until sign up completes | Stored in your browser |
| Maps preference | ServiceHound | Remembers whether you prefer Google Maps or Apple Maps when opening directions. | Functional | wp.maps.provider | 12 months | Stored in your browser |
| Search area | ServiceHound | Remembers whether you have chosen to search beyond Australia. | Functional | wp.search.scope.* | 12 months | Stored in your browser |